{"id":1169,"date":"2025-06-02T08:03:48","date_gmt":"2025-06-02T08:03:48","guid":{"rendered":"https:\/\/logitech.cms.com.vn\/chinh-sach-bao-hanh\/"},"modified":"2025-09-11T07:03:42","modified_gmt":"2025-09-11T07:03:42","slug":"chinh-sach-bao-hanh","status":"publish","type":"post","link":"https:\/\/logitech.cms.com.vn\/en\/chinh-sach-bao-hanh\/","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh"},"content":{"rendered":"<h3>1. H\u00ecnh th\u1ee9c b\u1ea3o h\u00e0nh.<\/h3>\n<p>B\u1ea3o h\u00e0nh ti\u00eau chu\u1ea9n t\u1ea1i \u0111\u1ecba ch\u1ec9 C\u00f4ng ty TNHH S\u1ea3n xu\u1ea5t &amp; D\u1ecbch v\u1ee5 CMC<\/p>\n<h3>2. \u0110i\u1ec1u ki\u1ec7n B\u1ea3o h\u00e0nh s\u1ea3n ph\u1ea9m.<\/h3>\n<h4>2.1. Nh\u1eefng tr\u01b0\u1eddng h\u1ee3p \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh.<\/h4>\n<ul>\n<li>S\u1ea3n ph\u1ea9m n\u1eb1m trong th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh: 1 n\u0103m v\u1edbi h\u00e0ng B2C v\u00e0 2 n\u0103m v\u1edbi h\u00e0ng B2B. Th\u1eddi gian b\u1ea3o h\u00e0nh \u0111\u01b0\u1ee3c c\u0103n c\u1ee9 tr\u00ean s\u1ed1 serial c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 cung c\u1ea5p h\u00f3a \u0111\u01a1n mua h\u00e0ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n gia h\u1ea1n th\u1eddi gian b\u1ea3o h\u00e0nh.<\/li>\n<li>S\u1ea3n ph\u1ea9m ph\u1ea3i \u0111\u01b0\u1ee3c d\u00e1n tem nh\u00e3n theo quy \u0111\u1ecbnh.<\/li>\n<li>C\u00e1c s\u1ea3n ph\u1ea9m \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ed5i m\u1edbi theo ti\u00eau chu\u1ea9n b\u1ea3o h\u00e0nh c\u1ee7a Nh\u00e0 s\u1ea3n xu\u1ea5t.<\/li>\n<li>C\u00f4ng ty tr\u1ea3 s\u1ea3n ph\u1ea9m b\u1ea3o h\u00e0nh sau 36h (n\u1ebfu c\u00f2n t\u1ed3n kho) ho\u1eb7c h\u1eb9n kh\u00e1ch h\u00e0ng khi c\u00f3 h\u00e0ng s\u1ebd tr\u1ea3. N\u1ebfu th\u1eddi gian ch\u1edd tr\u1ea3 h\u00e0ng qu\u00e1 15 ng\u00e0y ho\u1eb7c kh\u00f4ng c\u00f3 s\u1ea3n ph\u1ea9m c\u00f9ng lo\u1ea1i s\u1ebd \u0111\u1ed5i s\u1ea3n ph\u1ea9m kh\u00e1c t\u01b0\u01a1ng \u0111\u01b0\u01a1ng.<\/li>\n<\/ul>\n<p><em>Ghi ch\u00fa: T\u1ea5t c\u1ea3 nh\u1eefng linh ki\u1ec7n ho\u1eb7c s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i, \u0111\u00e3 \u0111\u01b0\u1ee3c thay th\u1ebf b\u1eb1ng linh ki\u1ec7n\/s\u1ea3n ph\u1ea9m m\u1edbi, th\u00ec nh\u1eefng linh ki\u1ec7n, s\u1ea3n ph\u1ea9m l\u1ed7i \u0111\u00f3 s\u1ebd tr\u1edf th\u00e0nh t\u00e0i s\u1ea3n c\u1ee7a C\u00f4ng ty.<\/em><\/p>\n<h4>2.2. Nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh.<\/h4>\n<ul>\n<li>S\u1ea3n ph\u1ea9m h\u1ebft th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh.<\/li>\n<li>S\u1ea3n ph\u1ea9m kh\u00f4ng c\u00f3 tem, nh\u00e3n, serial number ho\u1eb7c tem, nh\u00e3n, serial number kh\u00f4ng c\u00f2n nguy\u00ean v\u1eb9n, m\u1ea5t th\u00f4ng tin, th\u00f4ng tin kh\u00f4ng r\u00f5 n\u00e9t ho\u1eb7c b\u1ecb ch\u1ec9nh s\u1eeda, t\u1ea9y x\u00f3a.<\/li>\n<li>S\u1ea3n ph\u1ea9m h\u01b0 h\u1ecfng do ng\u01b0\u1eddi d\u00f9ng (b\u1ecb r\u01a1i v\u1ee1, va ch\u1ea1m, c\u1ea5n m\u00f3p, ma s\u00e1t v\u1edbi v\u1eadt c\u1ee9ng l\u00e0m tr\u1ea7y x\u01b0\u1edbc, s\u1ea3n ph\u1ea9m b\u1ecb v\u00e0o n\u01b0\u1edbc..), s\u1ea3n ph\u1ea9m c\u00f3 h\u00ecnh d\u1ea1ng, k\u1ebft c\u1ea5u thay \u0111\u1ed5i so v\u1edbi thi\u1ebft k\u1ebf ban \u0111\u1ea7u c\u1ee7a Nh\u00e0 s\u1ea3n xu\u1ea5t theo quan s\u00e1t ngo\u1ea1i quan.<\/li>\n<li>S\u1ea3n ph\u1ea9m h\u01b0 h\u1ecfng do t\u00e1c \u0111\u1ed9ng b\u00ean ngo\u00e0i nh\u01b0 thi\u00ean tai, h\u1ecfa ho\u1ea1n, \u0111\u1ed9ng v\u1eadt, c\u00f4n tr\u00f9ng, h\u00f3a ch\u1ea5t.<\/li>\n<li>S\u1ea3n ph\u1ea9m v\u1eadn h\u00e0nh trong m\u00f4i tr\u01b0\u1eddng kh\u00f4ng ph\u00f9 h\u1ee3p nh\u01b0 qu\u00e1 n\u00f3ng, qu\u00e1 l\u1ea1nh.<\/li>\n<li>S\u1ea3n ph\u1ea9m b\u1ecb th\u00e1o d\u1ee1, thay \u0111\u1ed5i c\u1ea5u tr\u00fac hay s\u1eeda ch\u1eefa s\u1ea3n ph\u1ea9m \u1edf nh\u1eefng n\u01a1i kh\u00f4ng \u0111\u01b0\u1ee3c c\u00f4ng ty \u1ee7y quy\u1ec1n.<\/li>\n<li>S\u1ea3n ph\u1ea9m b\u1ecb thay \u0111\u1ed5i (kh\u00f4ng \u0111\u00fang b\u1ed9, kh\u00f4ng \u0111\u00fang c\u1eb7p, ho\u1eb7c kh\u00f4ng \u0111\u00fang linh ki\u1ec7n) so v\u1edbi thi\u1ebft k\u1ebf c\u1ee7a Nh\u00e0 s\u1ea3n xu\u1ea5t.<\/li>\n<li>S\u1ea3n ph\u1ea9m t\u1ed1t (kh\u00f4ng \u0111\u00fang nh\u01b0 kh\u00e1ch h\u00e0ng b\u00e1o l\u1ed7i ), c\u00f4ng ty s\u1ebd kh\u00f4ng b\u1ea3o h\u00e0nh.<\/li>\n<li>Khi x\u00e1c \u0111\u1ecbnh t\u1eeb ch\u1ed1i b\u1ea3o h\u00e0nh, ph\u00f2ng b\u1ea3o h\u00e0nh c\u1ee7a C\u00f4ng ty x\u00e1c \u0111\u1ecbnh hi\u1ec7n t\u01b0\u1ee3ng \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh t\u1eeb ch\u1ed1i b\u1ea3o h\u00e0nh. Th\u00f4ng b\u00e1o b\u1eb1ng v\u0103n b\u1ea3n v\u00e0 h\u00ecnh \u1ea3nh \u0111\u00ednh k\u00e8m s\u1ea3n ph\u1ea9m\/linh ki\u1ec7n kh\u00f4ng \u0111\u1ee7 ki\u1ec3u ki\u1ec7n b\u1ea3o h\u00e0nh.<\/li>\n<\/ul>\n<h3>3. Th\u00f4ng tin ti\u1ebfp nh\u1eadn d\u1ecbch v\u1ee5 b\u1ea3o h\u00e0nh.<\/h3>\n<ul>\n<li>Hotline ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u: <strong>1900 2159<\/strong><\/li>\n<li>Email: <strong>cskh@cms.com.vn<\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. H\u00ecnh th\u1ee9c b\u1ea3o h\u00e0nh. B\u1ea3o h\u00e0nh ti\u00eau chu\u1ea9n t\u1ea1i \u0111\u1ecba ch\u1ec9 C\u00f4ng ty TNHH S\u1ea3n xu\u1ea5t &amp; D\u1ecbch v\u1ee5 CMC 2. \u0110i\u1ec1u ki\u1ec7n B\u1ea3o h\u00e0nh s\u1ea3n ph\u1ea9m. 2.1. Nh\u1eefng tr\u01b0\u1eddng h\u1ee3p \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh. S\u1ea3n ph\u1ea9m n\u1eb1m trong th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh: 1 n\u0103m v\u1edbi h\u00e0ng B2C v\u00e0 2 n\u0103m v\u1edbi h\u00e0ng [&#8230;]\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[171],"tags":[],"class_list":["post-1169","post","type-post","status-publish","format-standard","hentry","category-policies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh - CMS-LOGITECH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/logitech.cms.com.vn\/en\/chinh-sach-bao-hanh\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh - CMS-LOGITECH\" \/>\n<meta property=\"og:description\" content=\"1. H\u00ecnh th\u1ee9c b\u1ea3o h\u00e0nh. B\u1ea3o h\u00e0nh ti\u00eau chu\u1ea9n t\u1ea1i \u0111\u1ecba ch\u1ec9 C\u00f4ng ty TNHH S\u1ea3n xu\u1ea5t &amp; D\u1ecbch v\u1ee5 CMC 2. \u0110i\u1ec1u ki\u1ec7n B\u1ea3o h\u00e0nh s\u1ea3n ph\u1ea9m. 2.1. Nh\u1eefng tr\u01b0\u1eddng h\u1ee3p \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh. 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H\u00ecnh th\u1ee9c b\u1ea3o h\u00e0nh. B\u1ea3o h\u00e0nh ti\u00eau chu\u1ea9n t\u1ea1i \u0111\u1ecba ch\u1ec9 C\u00f4ng ty TNHH S\u1ea3n xu\u1ea5t &amp; D\u1ecbch v\u1ee5 CMC 2. \u0110i\u1ec1u ki\u1ec7n B\u1ea3o h\u00e0nh s\u1ea3n ph\u1ea9m. 2.1. Nh\u1eefng tr\u01b0\u1eddng h\u1ee3p \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh. 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